Privacy Policy

Last Updated: June 24, 2026

INTRODUCTION

Haven Africa Journeys Ltd. is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, or interact with our services.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies, please do not use our website or services.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Book a tour or safari
• Subscribe to our newsletter
• Contact us via forms or email
• Participate in surveys or promotions

This information may include:

• Name, email address, phone number, and postal address
• Passport details (full names as they appear in passport, nationality, passport number) for bookings and permits
• Emergency contact information
• Payment information (processed securely through third-party providers)
• Medical needs, dietary restrictions, requirements relating to disabilities and any other special requests
• Travel preferences and interests

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited and time spent on our website
• Referring website or source
• Geographic location (approximate)

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

• To process your bookings, arrange travel itineraries, and reserve flights and gorilla permits
• To communicate with you about your trips and respond to your inquiries
• To accommodate special requests such as medical needs, diet, and disability requirements
• To send you newsletters, travel inspiration, and special offers (you may opt out at any time)
• To analyze how visitors use our site and enhance user experience
• To comply with applicable laws and regulations

3. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Independent Suppliers: Hotels, lodges, transportation providers, guides, airlines, and other partners necessary to fulfill your travel arrangements.
• Payment Processors: Secure third-party payment gateways to process transactions (we do not store credit card information).
• Legal Authorities: When required by law or to protect our rights and safety.
• Subcontractors: We reserve the right to employ subcontractors to carry out all or part of the services agreed to be supplied.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Personalize content and advertisements
• Analyze website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-compliant gateways
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites, such as partner lodges, airlines, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. INTERNATIONAL DATA TRANSFERS

As a travel company operating in Africa with clients worldwide, your information may be transferred to and processed in countries outside your residence. These countries may have data protection laws different from your country. By using our services, you consent to such transfers.

We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please do not hesitate to contact us:

Thank you for trusting Haven Africa Journeys with your personal information. Your privacy and security are our priority.