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Terms & Conditions

Please read these terms carefully before using our services

Last updated August 2026

Welcome to Haven Africa Journeys. Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before booking a tour, safari, excursion, or using any services provided by our company ("Haven Africa Journeys", "we", "us", "our").

By accessing our website (www.havenafricajourneys.com), making a booking, or participating in any of our tours, you ("Client", "Passenger", "Participant", "you") agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Acceptance of Terms & Scope of Contract

1.1. The client making enquiries, seeking advice, requesting quotations or estimates, and who signifies acceptance of a booking does so on behalf of themselves and all persons under their authority. This means all participating parties are bound by these booking conditions as if they had individually made the application themselves and are deemed to have read, understood, and accepted these terms.

1.2. All bookings are made with Haven Africa Journeys (hereinafter referred to as “the Company”), and no employee, agent, or other person has any authority on its behalf to vary any of the terms and conditions applicable.

1.3. These Terms constitute a legally binding agreement between you and Haven Africa Journeys regarding your use of our website, booking platforms, and travel services.

2. Booking, Reservations, and Deposits

2.1. Contract Formation: A binding contract between you and the Company comes into effect when we issue a written booking confirmation and invoice following the receipt of your required deposit.

2.2. Deposit Requirements: The client acknowledges that our conditions include a non-refundable deposit of 20% of the land arrangements cost, plus the full amount including taxes for the air travel portion (if relevant), plus full payment for any gorilla permits and chimpanzee permits for each person required when booking.

2.3. Inclusion of Deposit: This booking fee is accepted as part of the inclusive cost of the safari (except permits and air portions). Once a booking has been confirmed upon request, these terms apply fully to the Client.

2.4. Availability & Fitness: All bookings, itineraries, and accommodations are subject to availability. Participants warrant that they are in good physical and mental health, having consulted a medical practitioner, and are fully fit to undertake the booked itinerary.

3. Pricing, Payment Terms, and Surcharges

3.1. Final Balance Due Date: The full amount due by the Client to the Company shall be payable not less than six weeks (42 days) prior to the date of arrival into Uganda. Bookings made within six weeks of the safari start date must be paid in full immediately.

3.2. Failure to Pay: If the full amount is not paid in due time, Haven Africa Journeys reserves the right to treat the booking as cancelled and apply applicable cancellation charges.

3.3. Interest on Late Payments: Any payments due by the Client that are past due will incur interest from the due date at a rate of 2% (two percent) above the prime rate charged by the Company’s bank.

3.4. Price Fluctuations: All prices quoted are subject to change prior to confirmation. Furthermore, the Company reserves the right to increase tour fares due to any increase in government taxes, airline tariffs, fuel costs, game reserve fees, or fluctuations in exchange rates. Should group sizes fall below minimum requirements, we reserve the right to re-cost the safari and raise a surcharge.

4. Cancellation and Refund Policy

4.1. Client-Initiated Cancellations: All cancellations must be submitted in writing. Over and above any airline cancellation charges, the following terms apply:

  • More than 42 days before arrival: The Company shall retain the full 20% deposit, but any amount paid in excess will be reimbursed (excluding non-refundable gorilla permits, chimpanzee permits, and airfares).
  • Less than 42 days before arrival: The Company shall retain the full deposit and a cancellation fee equal to 40% of the land arrangements, plus up to the full amount of gorilla permits, chimp permits, and non-refundable airfares.
  • Less than 30 days prior to arrival: The Company shall retain the full deposit and a cancellation fee equal to 65% of the land arrangements, plus up to the full amount of air tickets, gorilla permits, and chimp permits.
  • Less than 15 days prior to arrival / No-Shows: 100% non-refundable across all travel arrangements.

4.2. Strict Non-Refundability: No refunds will be considered in any circumstances whatsoever, except in the event of the death or hospitalization of the Client, subject to the submission of an original death certificate or certified hospital records, medical certificate, and affidavit. This exception applies strictly to the affected individual and not the entire group (adequate travel insurance must be claimed first).

4.3. Company-Initiated Cancellations: The Company reserves the right to cancel any tour prior to arrival. In such cases, we shall be obligated to refund all amounts received by us (excluding non-refundable gorilla permits, chimp permits, and air portions), and the client shall have no further claim of any nature against the Company.

5. Itinerary Alterations, Delays, and Force Majeure

5.1. Itinerary Changes: Whilst the Company makes every effort to adhere to schedules, we reserve the right to change routes, accommodations, and camps as dictated by changing conditions, weather, safety, or operational requirements.

5.2. Failure to Join / Unused Services: Should a client fail to join a tour, or fail to use accommodation/services booked on their behalf for any reason (including flight delays), no refunds or liability will be accepted.

5.3. Force Majeure & Extra Expenses: If a tour is rendered impossible, illegal, or inadvisable by weather, strikes, war, government intervention, or any other force majeure causes, any extra expenses involved shall be the sole responsibility of the passenger.

6. User Responsibilities, Documentation, and Conduct

6.1. Travel Documentation: It is solely the client's responsibility to ensure they possess valid passports (with at least 6 months validity), necessary visas, health certificates (such as Yellow Fever cards), and other required documents. While Haven Africa Journeys may endeavor to assist at its discretion, it assumes no liability, and the client indemnifies the Company against any non-compliance consequences.

6.2. Conduct and Compliance: Clients agree to comply with all management requirements regarding conduct and ensure they do not constitute a nuisance to others. Clients must obey all warning notices and instructions from tour operators and management.

6.3. Personal Possessions: Clients are personally responsible for their personal possessions and valuables at all times. The Company accepts no liability for any losses or damages.

7. Intellectual Property

7.1. All content featured on www.havenafricajourneys.com including text, graphics, logos, and itineraries, is the exclusive property of Haven Africa Journeys and is protected by copyright and intellectual property laws. Reproduction without explicit written consent is strictly prohibited.

8. Travel Insurance, Assumption of Risk, and Limitation of Liability

8.1. Compulsory Insurance: Cancellation, curtailment, default, medical, and emergency repatriation insurance is compulsory for all Haven Africa Journeys bookings. It is the client's sole responsibility to arrange comprehensive coverage.

8.2. Assumption of Risk & Waiver: Travel to remote or wilderness areas exposes clients to inherent risks (including wildlife encounters and rugged terrain). The client irrevocably waives and abandons all rights and claims against Haven Africa Journeys, its principals, and agents for any loss, damage, illness, injury, or death, and indemnifies the Company against all claims howsoever arising.

8.3. Third-Party Suppliers: The Company acts as an agent for independent suppliers (airlines, ground handlers, lodges). We accept no liability for any act, omission, default, or failure of such independent principals.

9. Complaints, Governing Law, and Legal Enforcement

9.1. Claims & Complaints: Any complaints regarding a tour must be made in writing and lodged with the Company within 21 to 30 days of the tour's completion date. Under no circumstances will the Company be liable for any claim not lodged within this timeframe.

9.2. Entire Agreement: These terms constitute the entire agreement between the parties. No amendment or waiver shall be valid unless reduced to writing and signed by both the Client and a duly authorized representative of Haven Africa Journeys.

9.3. Governing Law and Jurisdiction: The relationship between the Client and Haven Africa Journeys shall be governed by and construed in accordance with the laws of Uganda.

9.4. Legal Fees: In the event that Haven Africa Journeys has to engage legal counsel to enforce its rights or collect monies due, the Client shall be liable for all legal fees on an attorney-and-client scale.

10. Contact Information

If you have any questions or inquiries regarding these Terms and Conditions, please contact us:


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